Contact Frontline Fall Protection via [email protected] and/or complete the Product Inspection & Service Request Form. This form is required before any inspection or service can be considered.

No. Please wait for written authorization before shipping any product to Frontline Fall Protection.

The warranty covers manufacturing defects in workmanship and materials, as well as product recalls, reported within one (1) year of purchase. Coverage applies only to the original purchaser.

Warranty coverage does not apply to damage caused by:

• Improper use or misuse
• Contamination
• Environmental exposure (weather, chemicals, corrosion, etc.)
• Normal wear and tear
• Modifications or unauthorized repairs

Some limited services may be available depending on the product and condition. However, for safety reasons, Frontline does not repair units where critical safety components—such as cables or load-bearing elements—have been compromised.

If a warranty or repair request is denied, Frontline may still be able to support you with a replacement solution at a discounted rate to help you and your crew get safely back to work. Available options and pricing will vary based on the specific circumstances and product involved.

Customers are responsible for shipping equipment to Frontline Fall Protection for inspection, warranty review, or service. If a warranty claim is approved, Frontline Fall Protection will ship the replacement unit at no cost. If the warranty claim is denied or results in a non-warranty replacement, shipping costs remain the customer’s responsibility.

Timelines vary based on product type, condition, and completeness of the submitted information. Providing accurate details and photos in the request form helps expedite the process.

Inspection ensures that all decisions are based on verified product condition, safety standards, and compliance with warranty policy. This protects both the user and the integrity of the equipment.

Frontline Fall Protection’s Customer Service team is available to assist you throughout the process and answer any questions regarding your request.