Terms & Conditions
The Customer agrees to be bound by the following Terms and Conditions (“Terms”), which govern all sales of products and training services provided by Frontline Fall Protection, Inc. (“Frontline”) and its authorized distributors. These Terms, together with any applicable quotes, sales orders, or service agreements, constitute the complete and exclusive agreement between the parties, superseding all prior discussions, understandings, or representations—whether written or oral. These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions.
General Terms:
1. Warranty
1. Warranty
1.1. Frontline warrants its products against manufacturing defects in workmanship and materials, as well as product recalls, for a period of one (1) year from the date of purchase. This warranty excludes normal wear and tear, misuse, and improper installation.
2. Repairs
2. Repairs
2.1. SRL/Winch and other similar product repairs can only be performed by Frontline. Frontline will not assume responsibility of any product category that is self-repaired or repaired by a third party company.
3. Limited Remedy
3. Limited Remedy
3.1. Upon notice in writing, Frontline will repair or replace any product defects in a timely fashion at Frontline's sole discretion. All products must be returned to the required Frontline designated repair facility for inspection of the claimed damaged product in order to take appropriate action.Â
4. Limitation of Liability
4. Limitation of Liability
4.1. Frontline in no event will be liable for any indirect, incidental, special or consequential damages. Loss of profits will not be covered in any way to any of Frontline related products or training services regardless of legal theory asserted.Â
4.2. Frontline shall not be liable for any failure or delay in performing its obligations due to events beyond its reasonable control, including but not limited to natural disasters, pandemics, government restrictions, or labor disputes.
5. Indemnification
5. Indemnification
5.1. The Customer agrees to indemnify, defend, and hold harmless Frontline and its affiliates, officers, agents, and employees from and against any and all claims, liabilities, damages, losses, or expenses (including reasonable attorneys' fees) arising out of or in connection with the Customer’s misuse of products, noncompliance with applicable laws, or negligence.
6. Returns
6. Returns
6.1. All sales are final, unless with an approved return request from Frontline Sales Manager within 30 days of purchase. Product needs to be new and unopened in its original packaging. Restocking fees of up to 15% may apply and the buyer is responsible to ship the product back to Frontline’s warehouse.Â
7. Order Cancellations and Refunds
7. Order Cancellations and Refunds
7.1. Requests for order cancellation on the same day the order is placed must be communicated and confirmed via telephone and subsequently submitted in writing via electronic mail. Once an order has been shipped, it cannot be canceled, and any request for a refund will necessitate adherence to the established return process.
7.2. Orders for customized goods that have received explicit Customer approval through a proofing process are considered final and binding. Once the Customer has provided approval and the production phase has begun, these orders are not subject to modification or cancellation. The Customer explicitly acknowledges that these items are manufactured according to their specific requirements and, as such, are not suitable for resale or reuse by the vendor.
7.3. Custom engineered products or items specifically made to order are non-refundable and non-cancelable. The Customer assumes full responsibility for the entirety of such orders once placed.
8. Shipping, Delivery, and Risk of Loss
8. Shipping, Delivery, and Risk of Loss
8.1. All products will be shipped using a third-party freight carrier selected by the Customer or, if not specified, by Frontline at its sole discretion. Shipping costs, unless otherwise stated in writing, shall be borne by the Customer.
8.2. Risk of loss or damage to the products shall pass to the Customer upon the Frontline’s delivery of the goods to the freight and parcel carrier, regardless of whether the shipment is prepaid, collect, or third-party billed. Title to the goods shall also pass to the Customer at this point. Frontline shall not be responsible for any damage, loss, or delay occurring in transit.
8.3. It is the Customer’s responsibility to inspect all shipments immediately upon receipt and to file any claims directly with the freight carrier for products lost or damaged in transit. Frontline will provide reasonable assistance to facilitate the claims process but assumes no liability for such claims.
8.4. All delivery dates are estimates only and are not guaranteed. Frontline shall not be liable for any delay in shipment or delivery caused by the carrier, weather, acts of God, government regulations, supply chain disruptions, labor disputes, or any other cause beyond Frontline’s reasonable control.
8.5. For international shipments, the Customer is responsible for all applicable customs duties, taxes, import permits, and compliance with local regulations.
9. Built-to or Custom Order Pricing
9. Built-to or Custom Order Pricing
9.1. All prices specified in a Quote or Sales Order are valid for a period of thirty (30) days from the date of issuance unless otherwise explicitly stated in writing of a different timeframe.
9.2. This validity period is contingent upon the customer providing all necessary approvals and payments to release the order for production or shipment within the thirty (30) days or the specific stated timeframe.
9.3. If the customer causes a delay in releasing the order beyond the stated timeframe validity period, Frontline reserves the right to review and adjust the pricing. Such delays include, but are not limited to: Delays in providing final approvals or specifications. Failure to make required down payments or other payments in a timely manner. Any other inaction or delay on the customer's part that prevents the order from proceeding.
9.4. In the event of a price adjustment, Frontline will provide the customer with a revised Quote or Sales Order reflecting the new pricing. The revised Quote or Sales Order will reflect current material, labor, tariffs, freight and other market costs. The customer must approve the revised quote in writing before the order will be processed. If the customer does not agree to the revised pricing, the original order may be canceled without liability to Frontline.
9.5. Any delays caused by Frontline will not result in a price adjustment. In such cases, the original price will be honored.
Training Program Terms:
1. Training Services
1. Training Services
1.1. Frontline shall provide fall protection training in accordance with applicable OSHA, ANSI, and other relevant regulatory standards.
1.2. Training may be conducted at the Customer’s location (on-site), at a Frontline facility, or via virtual delivery, depending on the course format purchased and agreed upon.
2. Fees and Payment
2. Fees and Payment
2.1. All fees are due in full prior to providing training services.
2.2. Accepted payment methods include credit card, ACH, wire transfer, or approved purchase order through agreed upon payment terms for distributors.Â
3. Cancellations and Rescheduling
3. Cancellations and Rescheduling
3.1. Cancellations must be made in writing 30 days before the scheduled training date.
3.2. Rescheduling is allowed once with no rescheduling fee if requested at least 15 business days before the scheduled training date. If rescheduling is requested within the 15 business day period, a future training seat will be provided including a 15% rescheduling fee.Â
4. Customer Responsibilities
4. Customer Responsibilities
4.1. The Customer must ensure the training environment (if on-site) is safe and compliant with applicable workplace regulations.
4.2. If the Customer is a distributor, the Customer must ensure all participants are physically able and appropriately prepared for the training.
4.3. Participants must attend the entire session and meet participation criteria to receive certification.
5. Certification
5. Certification
5.1. Upon successful completion of the Training and exit exam, participants will receive a certificate.
5.2. Frontline reserves the right to withhold certification for incomplete or non-compliant participation, or if Training services are unpaid.
6. Limitation of Liability
6. Limitation of Liability
6.1. The Customer acknowledges that training does not eliminate workplace hazards and must be supplemented by ongoing employer supervision, training, safety policies and any applicable local, state or federal safety regulation or standard.
6.2. Competent Training or any other Training course provided by Frontline does NOT make the Customer/person competent in their line of work or in fall protection. It is the employer’s sole responsibility to designate and deem an employee as a competent person in accordance with applicable workplace requirements.
7. Intellectual Property
7. Intellectual Property
7.1. All training materials are the intellectual property of Frontline and may not be reproduced, distributed, or used outside the training context without written permission.
